Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how subscription cancellations, refunds, and account access are handled for Rovyn Payroll, a product of Rovyn Group ("Rovyn Payroll", "we", "our", or "us").

By subscribing to Rovyn Payroll, you agree to this Policy.

2. Free Trial Refund Policy

Customers who subscribe to a paid plan after a free trial may request a full refund within 14 days of the start of their paid subscription.

To be eligible:

• Your refund request must be submitted within 14 calendar days of the paid subscription beginning.
• Your account must be in good standing.
• Refund requests must be made by contacting our support team.

Approved refunds will be processed to the original payment method where possible.

3. Standard Subscription Refund Policy

For subscriptions that are not covered by the 14-day trial refund period, customers may request a refund within 14 calendar days of the subscription renewal or initial billing date.

Refund requests submitted after fourteen (14) days from the charge date will generally not be eligible for a refund, except where required by applicable law or at Rovyn Group's discretion.

4. How to Request a Refund

To request a refund, please contact our support team with:

• Your business name
• Account email address
• Date of payment
• Reason for the refund request

Refund requests should be sent to: support@rovyngroup.com

We aim to review refund requests promptly and will notify you of the outcome by email.

Approved refunds are typically processed within 5 to 10 business days, depending on your payment provider or financial institution.

5. Cancelling Your Subscription

You may cancel your subscription at any time through your Rovyn Payroll account settings or by contacting our support team.

Cancellation will stop future recurring billing. Unless a refund is approved under this Policy, your subscription will remain active until the end of the current paid billing period.

No additional charges will be made after cancellation unless you choose to reactivate your subscription.

6. Access to Your Payroll Data After Cancellation

After your subscription has been cancelled or expires, you will continue to have access to your paid account for 48 hours.

During this period, you may:

• Download payroll reports
• Download employee records
• Export payroll history
• Download payslips
• Export other available business information from your account

After the 48-hour access period expires:

• Your paid account access will be disabled.
• Payroll processing features will no longer be available.
• Access to subscription-only data and functionality will be removed.

Customers are responsible for ensuring they download any information they require before the end of the 48-hour access period.

7. Data Retention

Following the expiration of the 48-hour access period, Rovyn Group may retain customer data for a limited period in accordance with our Privacy Policy, legal obligations, backup procedures, and applicable laws.

Retention of data does not guarantee continued customer access or account restoration.

8. Exceptions

Refunds may be refused where:

• The request falls outside the applicable refund period.
• Fraudulent or abusive activity is suspected.
• Payment was disputed through a financial institution before contacting us.
• The account has been used in violation of our Terms of Service or Acceptable Use Policy.

Nothing in this Policy limits any rights you may have under applicable law.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, billing practices, or legal requirements.

Any changes will be published on this page together with the updated Effective Date.

10. Contact Us

If you have any questions regarding this Policy, refunds, or cancellations, please contact us:

Rovyn Group
Email: support@rovyngroup.com